Skip to main content
logo

Go to Website
English (GB) Cymraeg
What can we help you with?

Promoted articles

  • How do I activate my account?

      To create a new account, you will need to have the account activation lett...

  • [VIDEO] How to set up a new account (Activating your first child)

     Not found what you need?For faster support, it is always best to contact yo...

  • How to add a child or adult to an existing Parent Account

    You can add up to 15 people to each ParentPay Parent Account.  These people c...

  • [VIDEO] How to add a child to an existing account

     Not found what you need?For faster support, it is always best to contact yo...

  • How to add account recovery details

    Account recovery details are used to access your account if you forget your p...

  • How to merge two Parent Accounts

    If you have more than one Parent Account login, you can combine them into a s...

  • How to change your username and email address

    When creating a ParentPay account you are required to enter an email address ...

  • How to pay with credit or debit card

    When making a payment, any Parent Account credit will be automatically applie...

  • [VIDEO] How to make a payment by credit or debit card

     Not found what you need?For faster support, it is always best to contact yo...

  • Bank Transfer and Auto Top-up

    Bank Transfer and Auto Top-up You can pay for items directly from your bank w...

  • [VIDEO] How to set up bank transfer and make a payment

     Not found what you need?For faster support, it is always best to contact yo...

  • How to get help

    As a parent using ParentPay for your school's payment needs you may, on occas...

  • I can't login/requesting a new PIN

  • I can’t see all my children on my School Gateway Account

    If both or all children attend the same school Contact your school to ensure ...

  • How do I make a payment?

© Parent Support