Multi-factor authentication (MFA), sometimes referred to as two-step verification or dual-factor authentication, is a security process in which users provide two different authentication factors to verify themselves.
This article will teach you...
How to use the Authenticator on your desktop or mobile device.
Desktop
- When logging into ParentPay you will be taken to the following screen where you'll be required to Enter the code from your authenticator app [1].
- Click the Verify Code [2] button to complete the MFA verification.
- In the event you get the following error message 'That code doesn't match. Check code and try again.' return to your Authenticator App, when the code has been refreshed enter the new code into the Enter the code from your authenticator app field and click the Verify Code button.
Mobile
- When logging into ParentPay you will be taken to the following screen where you'll be required to Enter the code from your authenticator app [1].
- Click the Verify Code [2] button to complete the MFA verification.
- In the event you get the following error message 'That code doesn't match. Check code and try again.' return to your Authenticator App and when the code has refreshed enter the new code into the Enter the code from your authenticator app field and click the Verify Code button.
Not found what you need?
For faster support, it is always best to contact your school first. They’ll be able to help with most issues. If you need to report an issue to us, we require that you log in to your account first. This allows us to securely identify you and your school right away. If you can’t log in, you can still log an issue with us though it will take longer to process.
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