Payment Item Refunds (Other)

Once you make a payment to a 'payment item' it means you have authorised the funds to be transferred out of the Parent account and into the school's preferred bank account.

Once the funds are held by the school/caterer, we at ParentPay are unable to make a refund from their bank account, If you contact your child’s school, they will be able to refund this money back to your Parent Account.

Once refunded, To withdraw the funds, please select 'Parent Account' from the menu at the top of the homepage. For more information on how to withdraw money from your Parent Account please see: How to Make a Withdrawal From Your Parent Account