When paying for an item or service through ParentPay the money is settled to the providers bank account. It is therefore not possible to transfer funds directly from the parent application, as the bank account may be different from one service to another.
There are two options available to manage transfers between children:
- If they attend the same school, you can contact the school or caterer to ask them to transfer the balance between the children. This is often the preference as one child leaves primary school while you have another child that still attends.
- If they attend different schools or you would like to use the funds at a later time, you can request for the school or caterer to refund the balance to your Parent Account. Once there you can re-spend it on a payment item of your choice, save it for later use, or arrange a withdrawal.
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For faster support, it is always best to contact your school first. They’ll be able to help with most issues. If you need to report an issue to us, we require that you log in to your account first. This allows us to securely identify you and your school right away. If you can’t log in, you can still log an issue with us though it will take longer to process.
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