How Do You Know If a Payment Has Failed?

If a payment does fail you will be notified by email from the School Gateway team and asked to make the payment again, no monies will be debited from your account. The school will also receive an email advising them of the failed payment.

The payer will receive an email asking them to make the payment again - no monies will be debited from the payer’s account.

Failed payments are visible in Schoolcomms within your Payment Reports.

Although backed by the Direct Debit Guarantee, payments are not recurring and will only be debited from a payer’s chosen bank account once a payment has been successfully processed via their School Gateway account.