How to pay with credit or debit card

When making a payment, any Parent Account credit will be automatically applied to reduce the cost of the item, much like using store credit.  If there is still an outstanding amount, you will be asked to pay the difference using your preferred payment method. 

To make a purchase:

1. Log in to your ParentPay account
2. Choose one of the following:
   • To quickly pay for meals or add credit to a meal balance (*)
     • Select the button with the knife and fork  symbol.
     • Enter the amount you wish to credit the child's meal balance with.
   • To view and pay for any other payment items
     • Select Pay for other items.
     • Select View against the item you wish to pay for.
     • Enter the amount and complete any other requested information.
3. Select Add to basket.
4. When all items have been added, select the basket icon from the top right corner of the screen.
5. The Order summary section will show a breakdown of any credits used and the amount left to pay.
6. If there is an Amount to pay select one of the card payment options:
   1. VISA SRC - to change details in this service you will need to log in to your VISA SRC account and make the alterations from within there.
      
   2. ParentPay Stored Cards - you can change your stored cards as follows:
      1. Login to your ParentPay account.
      2. Select Parent Account > Stored cards.
         
      3. Delete the card you no longer wish to store.
      4. During your next payment, when selecting Other payment method you will be asked to enter your new card details and will have the option to store the card for future payments (see article How to pay with credit or debit card). 
7. You will receive an onscreen notification when you have completed your transaction.

Not found what you need?

For faster support, it is always best to contact your school first. They’ll be able to help with most issues. If you need to report an issue to us, we require that you log in to your account first. This allows us to securely identify you and your school right away. If you can’t log in, you can still log an issue with us though it will take longer to process. 

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