How to pay with Parent Account credit

To purchase items using Parent Account credit you must have funds available.  If you have any credit it will be visible in the top right corner of your Parent Account screen, next to the basket icon.

When making a payment, any Parent Account credit will be automatically applied to reduce the cost of the item, much like using store credit.  If there is still an outstanding amount, you will be asked to pay the difference using your preferred payment method.

NOTE: Parent Account credit is an optional payment method and is not required to make purchases.

To make a purchase:

1. Log in to your ParentPay account
2. Choose one of the following:
   • To quickly pay for meals or add credit to a meal balance (*)
     • Select the button with the knife and fork  symbol.
     • Enter the amount you wish to credit the child's meal balance with.
   • To view and pay for any other payment items
     • Select Pay for other items.
     • Select View against the item you wish to pay for.
     • Enter the amount and complete any other requested information.
3. Select Add to basket.
4. When all items have been added, select the basket icon from the top right of the screen.
5. In the Order summary, any available credit will be displayed as a reduction to the total amount to pay.
6. If the credit reduces the amount to pay to zero, you can simply complete the payment. If there is an outstanding amount, select your preferred payment method to complete the transaction.
7. You will receive an onscreen notification when you have completed your transaction.

Not found what you need?

For faster support, it is always best to contact your school first. They’ll be able to help with most issues. If you need to report an issue to us, we require that you log in to your account first. This allows us to securely identify you and your school right away. If you can’t log in, you can still log an issue with us though it will take longer to process. 

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