How to add and use Parent Account credit

Your Parent Account is like a store card, allowing you to put money into your account to be used for any purchases that you need to make in the future. It's a great way to put money aside to make sure you have it where it is needed, to pay for your child's meals or other school necessities.
You can add money into your Parent Account at any time and in any amount and it will automatically be used to reduce the cost of any purchase you make when you checkout.

This article will teach you...

How to add credit to your Parent Account and how to use it to pay for items.

  1. Navigate to and log into your account.
  2. Select Parent Account from the menu.
    Parent Account menu option.png
  3. Select the Add Parent Account credit button.
    Add Parent Account credit button.png
  4. Select one of the pre-set amounts, or manually enter an amount.
    Adding parent account credit dialogue.png
  5. Choose how you wish to pay by selecting Visa Checkout or Other payment method
  6. Once you complete the payment a success notification will be displayed, and a receipt will be emailed to you.

Making a payment using Parent Account credit

Parent account credit will be used whenever you try to make a purchase, automatically reducing the cost to £0.00 if possible, or reducing the total amount due.

For more information on making payments, see article How to make a payment



Not found what you need?

For faster support, it is always best to contact your school first. They’ll be able to help with most issues. If you need to report an issue to us, we require that you log in to your account first. This allows us to securely identify you and your school right away. If you can’t log in, you can still log an issue with us though it will take longer to process. 

Click here to contact support

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