I Have Received an Activation Letter, However My Email Address Has Already Been Used on ParentPay. What Should I Do?

To activate a new account once you have an activation letter follow the guidance shown in How Do I Activate My Account?

If you have previously had a ParentPay account long into your account and follow the guidance on How to Add a Child or Adult to an Existing Parent Account.

Not found what you need?

For faster support, it is always best to contact your school first. They’ll be able to help with most issues. If you need to report an issue to us, we require that you log in to your account first. This allows us to securely identify you and your school right away. If you can’t log in, you can still log an issue with us though it will take longer to process. 

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