You will need to contact the school to arrange a refund into your Parent Account balance, whereupon you can withdraw the balance.
The following articles will help you with these steps:
How to make a withdrawal from your Parent Account
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For faster support, it is always best to contact your school first. They’ll be able to help with most issues. If you need to report an issue to us, we require that you log in to your account first. This allows us to securely identify you and your school right away. If you can’t log in, you can still log an issue with us though it will take longer to process.
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