Parent Account credit is a feature similar to store credit which is automatically used when paying for items.
You can manually add credit to your account as per the article How to add Parent Account credit and any refunds you receive will automatically be added.
If you have any credit it will be displayed in the top right hand corner of your ParentPay account screen, next to the basket, as per the article How to view your current Parent Account credit.
You can also withdraw any credit from your account at any time as explained in the article How do I withdraw money from my Parent Account?
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For faster support, it is always best to contact your school first. They’ll be able to help with most issues. If you need to report an issue to us, we require that you log in to your account first. This allows us to securely identify you and your school right away. If you can’t log in, you can still log an issue with us though it will take longer to process.
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