How to Set Alerts

It can be difficult to keep track of balances and payments. ParentPay allows payers to set up email or text alerts. Text message alerts can only be received if you have credit in your text message balance. Charges for text alerts are deducted from the text message balance each time a text is sent. Texts are charged. There is no charge for email alerts.

Video

Guidance

1. From within your Parent Account, scroll to find this option Manage alerts.
2. Select which alerts would like to receive, and whether you want to receive them by email or text message. (Remember you will be charged for text messages).
3. Select Save.
   

   NOTE

   Balance alerts are not available in all schools. If your school’s ParentPay configuration does not support balance alerts, you will not be given the option to set them up. You will be notified whether you can set up balance alerts at the top of the Alert settings screen.

   Adding text credits

1. Select the Add credit link.
   
2. Select Add Credit.
   
3. Enter the amount to add to your balance and pay for it.
   

   NOTE

   If there is any credit in the Parent Account, this will be used to pay for the items. If the total of the items to pay for is greater than the Parent Account balance, the difference can be paid by other methods.

4. Complete the payment process. Once the payment has been completed, a confirmation message will be displayed.

Balance alerts

You may be able to set alerts for items such as meals and wrap-around care e.g. breakfast club that will send you an alert when your balance falls below a set limit, this limit is set by you.

If your balance remains below this threshold, you will get a message every 2 days.

New item alerts

Select to receive alerts when your child is added to a new trip or item for payment. Alerts can be set individually for each child attached to your ParentPay account.
A maximum of one alert per child will be received per day.

Cheque/cash alerts 

Select this to receive an alert each time the school records a manual cheque or cash payment against your child.

PayPoint alerts

Select this to receive an alert each time a PayPoint payment is recorded against your child’s account.

Message alerts

Select this to receive a text message each time the school sends an email to you through the ParentPay system.

Not found what you need?

For faster support, it is always best to contact your school first. They’ll be able to help with most issues. If you need to report an issue to us, we require that you log in to your account first. This allows us to securely identify you and your school right away. If you can’t log in, you can still log an issue with us though it will take longer to process. 

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