How to Add Allergies or Dietary Information

Your school may have enabled an advanced feature that allows you to submit allergy and dietary information through the system which can then help hide certain meal items or help your school and catering team to provide a suitable menu.

  This article will teach you...

How to add and submit allergy and dietary information

Video

Guidance

  1. Log in to ParentPay as usual
  2. Click Book meals and places                 
  3. Then Make or view bookings             
  4. Select the menu option, then Allergies and diet types       
  5. You can now select any allergens and diet types as required.
  6. Complete all other details such as supporting notes and contact details.
  7.  

IMPORTANT

You may need to attach supporting evidence e.g. doctor's notes or similar to validate the request.

  1. Click Submit your request when ready     

 

Not found what you need?

For faster support, it is always best to contact your school first. They’ll be able to help with most issues. If you need to report an issue to us, we require that you log in to your account first. This allows us to securely identify you and your school right away. If you can’t log in, you can still log an issue with us though it will take longer to process. 

Click here to contact support

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