Find the help you’re looking for in our range of useful how-to videos
- How to register a new account?
- I can’t log in
- How do I change my PIN?
- How do I send an app message to the school?
- How do I view my lunch money balances?
- How do I view my transaction history?
- How do I make a payment?
- How do I add and remove items from my basket?
- How do I book a meal using Schoolcomms dinner?
- How do I book a meal using Meal Manager?
- How do I change my school’s ‘About me’ section?
- How do I cancel a club booking?
- How do I make and view a club booking?
- How do I enable push notifications?
- How do I update contact or medical information?
We’ve taken your most frequently asked questions and answered them in this
- Do I have to pay for School Gateway?
- What will you use my mobile number and email address for?
- Can I install School Gateway on more than one device?
- I have registered but haven’t received the PIN
- I can’t open a School Gateway account
- Someone else’s child on my School Gateway account
- I’m not receiving notifications
- I can’t see all my children on my School Gateway Account
- Paid for a Club but the session is not showing as booked
- Changing bank details on School Gateway for Bank Transfer
- My child is no longer at the school, but I have a credit on my School Gateway account, how do I get my money back?
- I can no longer see Timetables/Attendance on School Gateway
- I can still see my child’s old school on my School Gateway account
- Can both parents have a School Gateway account
Bank Transfer Payment Information
Depending on the school, one of the payment methods available to you is