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What can we help you with?
  1. Parent Support
  2. School Gateway
  3. My Account

My Account

Answers to your questions about your account

  • I can’t see all my children on my School Gateway Account
  • How do I change my PIN
  • Can both parents have a School Gateway account?
  • I can still see my child’s old school on my School Gateway account
  • Why am I unable to access School Gateway with my new email?
  • Attendance
  • Reporting: Timetables, Behaviours and Achievements, Assessments and Reports
  • I can no longer see Timetables/Attendance on School Gateway
  • How do I view my lunch money balances?
  • How do I notify my school of a pupil absence?
  • My child is no longer at the school, but I have a credit on my School Gateway account, how do I get my money back?
  • I can see someone else’s child on my School Gateway account
  • How do I update contact or medical information?
  • How do I change my school's 'about me' section?

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