Skip to main content
logo

Go to Website
English (GB) Cymraeg
What can we help you with?
  1. Parent Support
  2. ParentPay
  3. Managing your account

Managing your account

  • Security

  • How do I activate my account?
  • [VIDEO] How to set up a new account (Activating your first child)
  • How to add a child or adult to an existing Parent Account
  • [VIDEO] How to add a child to an existing account
  • How to add account recovery details
  • How to merge two Parent Accounts
  • How to change your username and email address
  • Is there an app?
  • [VIDEO] How to view your balance history
  • How to change your password
  • [VIDEO] How to view your transaction history
  • How to set alerts
  • How to add a mobile number to your account
  • How does ParentPay secure my data?
  • Can another payer, such as a partner or ex-partner, make payments for my child?
  • My child is moving schools. Can I transfer the balance to the new school?
  • My child is moving schools. Can I still use my existing account?
  • My child is moving schools, what should I do?
  • Why have I not received my verification email
  • I have received an activation letter, however my email address has already been used on ParentPay. What should I do?
  • I have forgotten my username and/or password. What do I do?

© Parent Support